Most answers are right here. Can't find yours? Email us at support@shinetherapeutic.com, and a real person on our team will help.
When your order ships, we'll email you a tracking link.
Yes. We ship to Canada and most other countries, and you'll see the options for your address at checkout. Right now we can't ship to Germany or Taiwan, because of customs and carrier rules on electronics.
Yes, if it hasn't shipped yet. Email us as soon as you can with your order number, and we'll change or cancel it. If it's already on its way, you can return it when it arrives.
Our automatic security check cancels an order when it can't verify the payment. If this happened to you, we've already refunded the full amount to your original payment method. To try again, use a different card or the regular card checkout. Make sure your billing address matches your bank's records.
We accept major credit cards and Shop Pay. Want to use an HSA or FSA card? Order from our official Amazon store, which accepts them. One note: our checkout can't split an order between a gift card and a credit card.
Every device comes with a 60-day money-back guarantee. If yours isn't right for you, email us within 60 days of purchase and we'll send you return instructions. When your return arrives, we inspect it and refund your original payment method within 10 days.
Every device has a 1-year limited warranty from the date you bought it. It covers defects in materials and workmanship. If something goes wrong, email us with your order number. We'll help you troubleshoot and, if needed, repair or replace the device. You pay to ship it to us, and we pay to ship it back.
Use our registration page. If you bought it on Amazon, enter your Amazon order number in the Order # field. It looks like 111-1234567-1234567.
Yes. Our official Amazon seller is LUMINA GROUP, and our store is called Shine® Therapeutics. Email us with your Amazon order number, and we'll help you, including with warranty support.
It shouldn't feel warm, because LED light therapy isn't heat therapy. If the lights are on, it's working. Slight redness on the skin afterward is normal.
Yes. Our handheld devices are safe for dogs, cats and other pets. Part the fur and rest the light on the skin, because fur blocks the light. When you treat near the face, cover your pet's eyes. The Vetlight PRO is made for pets, and it's safe for people too. If your pet has a medical condition, check with your vet first.
Still not working? Email us with your order number, and we'll help.
Shine Therapeutic is part of Lumina Group Inc., an American company founded in California in 2009. Every device goes through 6 testing phases before it ships. And when you have a question, our team of real people is here to help.
Email us at support@shinetherapeutic.com. A real person on our team will reply by email.